Frequently Asked Questions
Do you ship internationally?
- Yes we ship to most countries. Enter your shipping information at checkout to find out if your country is included. (Most countries are included.)
I am a customer outside of the U.S., do I have to pay customs and taxes?
- All packages are shipped via USPS unless requested otherwise. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by EXOS Health. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
How long will it take for my order to arrive? (USA)
- If your order was placed on a business day it will be shipped on either on the same day or the next business day. Orders in the U.S. usually take between 2-3 business days to arrive after being shipped. Please allow up to 7 days after shipping for delivery. If your order does not arrive in that time please contact us using the form on our website and include your order number. *Please note that we do not have any control over shipping delays after we have handed over the package to the shipping company. We will however work with them to get any issues sorted out.
How long will it take for my order to arrive? (International)
-If your order was placed on a business day it will be shipped on either on the same day or the next business day. International shipping usually takes between 7-21 days. Please allow up to 30 days for delivery. Please contact us if your order does not arrive within 30 days.
How long do your products last.
-With daily use our products last a long time. The African black soap will provide months of use. Our Vitamin C Serum and Argan oil will both last for multiple weeks. Depending on usage it can provide up to 3 months of use and in some cases even longer.
Do your products expire?
-Our products do not have an expiration period.
Is my information secure?
-We do not have access to personal credit card or bank account information. We will not use your email, phone number, or any personal information outside of uses necessary for your order or optional marketing from EXOS Health.
How long will it take for my skin to clear up?
-While you may begin to see results within the first few weeks, time is the key. Using these products will make your skin look and feel better over time. This time may vary from person to person depending on skin type.